Community Ops and Guest Relations Manager | Senior Living

Arlington Heights, IL

Full Time

Mid Level

Start a new career as a Community Ops & Guest Relations Manager at Lutheran Home!

At Lutheran Home, you’ll build a fulfilling career in a faith-based, mission-driven organization where team members are supported, valued, and called to serve. As part of Lutheran Life Communities, we foster a culture rooted in hospitality, excellence, and grace-filled living across all generations.

Apply today and receive a response within 48 hours!

Why choose Lutheran Home?

Mission-driven work centered on service, hospitality, and compassion
A culture that values teamwork, professionalism, and guest experience
Recognition through our Grace in Action culture program
Stable, full-time leadership opportunity in a well-established community
Competitive salary range: $75,000–$85,000

How you will make an impact:

This role plays a key leadership role in supporting community operations, guest relations, admissions coordination, onboarding, and administrative functions. The Community Ops & Guest Relations Manager helps ensure smooth daily operations while creating a welcoming, organized, and compliant environment for residents, guests, and team members.

You will:

Oversee and support reception and guest relations functions
Coordinate admissions, onboarding, and orientation processes
Serve as a key point of contact for visitors, applicants, and new hires
Manage pre-employment checks, documentation, and compliance activities
Support onboarding, training enrollment, and orientation logistics
Maintain accurate records, reports, and administrative systems
Promote Lutheran Life Communities’ mission, ministry, and core values
Actively participate in and model the Grace in Action program

Schedule:

This is a full-time, salaried (exempt) position working Monday–Friday, day hours.

What you will need:

High school diploma or GED required; additional education or experience preferred
Prior experience in senior living, healthcare, hospitality, admissions, or administrative operations preferred
Strong communication, organization, and customer-service skills
Ability to manage multiple priorities and maintain confidentiality
Comfort working with older adults and diverse populations
Proficiency with computers, Microsoft Office, and electronic systems

Benefits available:

Health, dental, and vision insurance
403(b) retirement savings plan
Paid Time Off
Daily Pay option
Tuition reimbursement
WellBeing mental health support
24/7 Chaplain counseling
Professional development and growth opportunities

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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This is a salaried position with a pay range of $75,000–$85,000 per year. Are you comfortable with this range?*

This role supports guest relations, admissions, onboarding, and compliance processes. Are you comfortable managing multiple priorities in a fast-paced environment?*

Do you have experience supervising or coordinating schedules for front-desk, reception, or administrative teams?*

Do you have prior experience in at least one of the following areas: senior living or healthcare, admissions/onboarding/guest services, administrative or operations management, or hospitality or customer service leadership?*

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Community Ops and Guest Relations Manager | Senior Living

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