Senior Guest Services Specialist (Activities & Concierge Supervisor)

Start a new career as a Senior Guest Services Specialist at The Lutheran Home Hearthstone Assisted Living Community!

At The Lutheran Home, you will start a satisfying career in a faith-based, mission-driven organization where our team members are supported and called to serve. The Lutheran Home has a culture that promotes growth and recognition and invests resources back into the team. 

Apply today and receive a response within 48 hours! 

Why choose The Lutheran Home? 

• A mission to connect with residents, team members, and the community.   
• Recognition for exceptional service, drive, and motivation through our unique Culture Program 
• Embrace a culture where caring for one another is second nature. 
• Become part of a close-knit environment where the values of support, collaboration, and shared experiences define our everyday interactions. 
• The salary range is $53,000-$54,000/ year

A Senior Guest Services Specialist plays a vital role in creating a welcoming and engaging environment for residents, guests, and team members. This position serves as both a concierge and the direct manager of the concierge and activities departments, ensuring high-quality resident engagement and seamless front desk operations. This individual will oversee all scheduling for both departments and step in when coverage is needed. Through thoughtful leadership, they help foster a vibrant community life and a smooth daily experience for everyone who enters the building.

In this hybrid leadership role, you’ll be responsible for both program coordination and administrative operations. You’ll support day-to-day activities, manage events, lead the team, and ensure the lobby and front desk experience remains warm, professional, and organized. You will also be responsible for responding to resident and guest needs with exceptional care and efficiency.

Primary Responsibilities

Activity Supervisor Duties:

• Direct the Resident Life Manager, Beautician Staff, and Lifestyle Coordinators to enrich the lives of residents, staff, and visitors
• Drive ability-centered resident activities and manage the assessment process for programming
• Plan and implement events involving the community, families, and schools (e.g., entertainment and volunteer events)
• Coordinate and maintain policies, procedures, and forms related to programming and volunteerism
• Promote Lutheran Home special events internally and externally through media and other communication channels
• Ensure timely development and distribution of monthly activity calendars and newsletters
• Maintain financial responsibility for Special Events, Lifestyle, and Volunteer budgets
• Hire, train, develop, and mentor department employees
• Hold monthly resident meetings and family meetings as needed
• Facilitate programming collaboration with nursing, sales & marketing, and culinary teams
• Organize and lead community trips and events outside the building
• Monitor and provide feedback on the effectiveness of life enrichment programs
• Lead seasonal/holiday decorating and ensure all bulletin boards and digital signage are current
• Drive the bus to offsite events; valid driver's license required

Concierge Supervisor Duties (Lead Concierge):

• Manage concierge services and team to ensure a consistent, welcoming experience for all guests and residents
• Maintain front desk and lobby presentation including furniture setup, music, fireplace, beverage station, and cleanliness
• Handle scheduling, Manager on Duty responsibilities, and general team supervision
• Answer transportation questions and assist with planning as needed
• Respond to health and wellness concerns, escalating to appropriate staff
• Monitor and report maintenance issues and coordinate with building services
• Distribute internal mail and packages to residents daily
• Greet new residents and provide a warm orientation, including keys, fobs, parking, etc.
• Maintain resident contact records, move-in/move-out updates, and other database entries
• Support emergency response efforts and assist guests/residents in accordance with safety protocols
• Order and maintain supply inventory within budget
• Support front desk administrative tasks including data entry, paperwork, filing, and communications

Qualifications:

• High school diploma or GED required
• At least 6 months of clerical experience, or a combination of education and experience demonstrating equivalent knowledge
• 3 years of customer service or reception experience required
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint) and comfort with various software systems
• Must be able to follow oral and written instructions

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.